Often a business may not necessarily need an assistant to help with calls due to the nature of the company, so we also provide a range of call-control products, helping your business be cost-effective without hindering optimal customer service. All call-control services can be combined with personal telephone answering or employed as a stand alone service.

With our voicemail to email service you can check your own voicemails without dialling into the mailbox. Your voicemails are automatically sent to your email inbox with a notification and an MP3 file attached. This means you can pick up your voicemail wherever you are as long as you have access to your email; just open the file and listen to your message.

Oceanic fax service can automatically deliver faxes to your email account as PDF attachments. We will assign a personalised fax number for your business and all incoming faxes are then sent directly to you as a PDF email attachment. This eliminates the need for a fax machine and fax telephone line, and is cost-efficient as well as environmentally friendly for your business as you have no need for a fax machine, ink/toner or paper.

With our conference calling bridge, we give you the ability to connect with your clients and staff at any time. Our conferencing system allows you to control your own virtual conference room. Your PA will assign the dial-in number to your business and notify your guests, each with a pin code, and you can host your call at any time. This enables various different people in any location to dial in and participate in your meeting. You can also request to have your conference calls recorded and emailed to you as MP3 files. Your PA can also invite and dial your guests in.

As an extension of our business image line, our phone locator service enables you to nominate various numbers where you would like your calls answered, which are then programmed to your main line. This service enables the system to find an alternative number in the queue where the first call is not answered. This seeks out where you would like your calls answered, for instance your landline first, if not then your mobile and as a back-up the call will divert to Oceanic’s receptionists. You will never miss another call again.

IVR - short for Interactive Voice Response - is a technology that automates interactions with your telephone callers. Companies are increasingly turning to IVR to reduce the cost of common sales, service, collections, inquiry and support calls to and from their company.